How CustoM8 Works
Building Smarter Conversations with AI
We’re on a mission to simplify how businesses engage with customers using intelligent, customizable AI chatbots. Our platform empowers you to create conversational experiences that feel human, respond instantly, and scale effortlessly. Whether you’re automating support, driving sales, or collecting leads — we provide the tools to build, train, and launch chatbots that work for you 24/7.
How CustoM8 Works
CustoM8 brings together smart AI chatbots, multichannel messaging, and real-time human support — all in one powerful, easy-to-use platform. In just a few simple steps, you can engage your audience, automate conversations, and grow your business faster.
Create
Build intelligent chat flows in minutes with our drag-and-drop builder. Personalize every interaction to match your brand and customer needs — no coding required.
Connect
Reach your customers wherever they are — Facebook, Instagram, WhatsApp, SMS, and email — and manage all conversations from one place.
Convert
Capture leads, answer questions instantly, and hand off to live agents when needed, so you never miss an opportunity to turn visitors into loyal customers.
The values that drive everything we do
Innovation
At CustoM8, we’re driven by innovation and a deep commitment to respect, care, and transparency. Our mission is to empower creators with the world’s leading AI chatbot platform, fostering a community where success is shared and integrity is paramount.
Commitment
At CustoM8, we are dedicated to our mission of delivering exceptional AI chatbot solutions. Our unwavering commitment to quality, customer support, and continuous improvement ensures we meet and exceed the expectations of our co-creators.
Ownership
At CustoM8, we empower our team with the responsibility and autonomy to make decisions, fostering a culture of accountability and personal investment in our collective success and the excellence of our AI chatbot solutions.
Teamwork
At CustoM8, collaboration is key. We believe in harnessing the collective expertise and creativity of our team to innovate and solve challenges, ensuring we deliver the most advanced AI chatbot solutions together.
Openness
At CustoM8, we prioritize transparency and open communication, embracing diverse perspectives and feedback to continually refine our AI chatbot solutions and foster an inclusive, innovative community.
Growth
At CustoM8, we are committed to continuous learning and evolution, both as a company and for our co-creators. We embrace challenges as opportunities for advancement, ensuring our AI chatbot platform remains at the forefront of technology.
Discover What Powers CustoM8—Your AI-Driven Customer Engagement Platform.
Each feature empowers your business to streamline support, automate conversations, and maintain real-time connections across every major channel—delivering smarter, faster, and always-on customer engagement.
CustoM8 Builder
Design intelligent conversations with ease.
Our no-code visual builder lets you create smart, GPT-powered bots that respond naturally, qualify leads, book appointments, and resolve issues 24/7.
- Drag-and-drop flow designer
- GPT & NLP support for natural language understanding
- Custom branding, tone, and logic
- Smart triggers and conditional logic
Multichannel Automation
Be where your customers are.
- Facebook Messenger
- Instagram DMs
- WhatsApp Business
- Email and SMS Automation
- Consistent conversations across channels
Voice Bots
Talk to your audience, naturally.
- Natural-sounding voice responses
- Real-time speech-to-text processing
- Custom voice workflows
- IVR setup without coding
CRM & API Integrations
Connect everything. Automate anything.
- Integrates with HubSpot, Salesforce, Shopify, and more
- Real-time data exchange via API and Webhooks
- Custom field mapping and user profiles
- Automated tagging, segmentation, and follow-ups
Live Agent Handoff
Know when to switch from AI to human.
- Smart escalation rules
- Live chat dashboard
- Agent tagging and notes
- Maintain conversation history during handoff
Frequently Asked Questions
Do I Need to Obtain My Own API Key from OpenAI?
For the Basic plan, we’ve included the OpenAI key for GPT-4o mini at a 5M token limit. If you wish to use GPT-4, however, you’ll need to link your own key. Enterprise plan users must connect their own API key.
Do I Need Coding Skills to Integrate My Bot with Channels Like Facebook and Instagram?
Absolutely not! CustoM8 simplifies the integration process, allowing anyone to connect their bot to channels with just a few clicks. Simply follow the instructions, and you can complete the setup in under 2 minutes.
Is CustoM8 Certified by Meta?
Yes, CustoM8 is officially certified by Meta. This certification recognizes our platform’s capability to seamlessly integrate with Meta’s ecosystem, ensuring a high standard of functionality and security for users connecting their bots to Facebook and Instagram.
What Steps Should I Take if I Need Assistance or Encounter an Issue?
If you encounter any issues or need help, our website offers immediate assistance through chat with our bot. Additionally, if you’re part of our Discord community, we have a dedicated help section available. Our support team is unmatched in the industry, offering 24/7 assistance every day of the year. Rest assured, we’ve got you covered.
What Steps Should I Take if I Need to Request a Refund?
If you need to request a refund, we’re here to help. To initiate a refund for your most recent payment, you can either email our support team or start a ticket through our support system. Please note that our refund policy applies only to the last payment made. While Pro accounts come with a 30-day money-back guarantee, Whitelabel and Custom domain sales are final and do not have a refund option. We’re committed to providing excellent support and ensuring your satisfaction.