Instagram Automation allows Instagram Businesses to use a chatbot to manage their Instagram DMs. An Instagram Business Account must be connected to a Facebook Page for Instagram automation to work.
Instagram Automation is available for the following accounts:
- Any Instagram Professional account for a business.
- Any Instagram Professional account for a Creator.
To manage Instagram messages via CustoM8, Instagram business accounts must enable the connected tools to toggle under message control settings.
Connect your Instagram Professional account to CustoM8. #
Go to the Sign-Up page and choose Instagram.
How to build Instagram flows #
The process of building flows for all channels is the same. We recommend you always use the Omnichannel message type.
Important Notes #
- Your Instagram Business account must be connected to a Facebook Page.
- Group threads (conversations with more than 2 participants) are not supported.
- Instagram Comment Automation tool doesn’t work on Instagram Ads.